Every month the Copperstate team gets together to get on the same page, reflect on the past month, and gear up for the next one. An important part of this monthly meeting is hearing about all of the team’s recent success stories. Erica Chavez, one of our administrative team members submitted the following story, that gives just a little insight into how we strive every day to make all of our customers more successful.
Erica wrote:
Everyone knows how crazy it can be working in the food industry. Keeping track of orders, employees, perishables and menus –sometimes things fall through the cracks. Recently I received a call from one of the local hospitals and it seems just that happened. It was a late Friday afternoon and their F&B had just pulled their last roll of kitchen paper. Being a huge hospital they could not possibly survive the entire weekend on one roll. The poor manager I was speaking to was completely stressed. He needed supplies quickly but the paper they use is not something normally stocked, not to mention UPS had long came and left.
I contacted our supplier and explained his situation. Thanks to our great relationship with the distributer, I was able to get the supplier to send him one case overnight Saturday AM delivery and the rest of his order would be shipped as usually on Monday.
I am grateful to work for a company that has such great relationships with not just its clients but its vendors. Having these connections makes going the extra mile and making special exceptions for clients possible. The manager was able to save face and no one would know how close they were to having a kitchen crisis, and I was able to feel good knowing that I helped prevent their business from being interrupted and delighted a client in the process.
At Copperstate we really do try to go the extra mile for you. Whether it is our technical department making sure you stay up and running or our supplies just keeping you stocked with everything you need to run your system. We care about our clients.
