Calling for IT help is never fun.  I remember a laptop I had was still under warranty when it crashed.  I called the manufacturers support line and have vivid memories of being on the phone for a long time, being passed around from person to person.  Ultimately, they swapped me hard drives, though I lost all of the data.  But, the biggest frustration was that I never was told what the real problem was or how to avoid it in the future.

I asked the Copperstate team to give me a recent success story, and I was delighted to see that the technical support we provide our customers is in direct contrast to the experience I had with my laptop.  One of our technicians, Bob Sussman, wrote to me:

“I recently went to one of our customers in McDowell Mountain Ranch for a call that a workstation had a frozen black screen.  I was able to get the screen back but could not get the workstation to configure to the network.  I wanted to verify that it was a network issue and not just a hardware problem, so I pulled a spare workstation from my truck, and the problem persisted.  Though the issue seemed to be just on the workstation, I knew there was a deeper issue that needed to be resolved:  the network. I not only proved that the hardware was working but provided insight for the customer on why they were having issues with intermittent communications in the past. I suggested that the manager get his IT person involved to resolve the network issue.”

At Copperstate, we have something that is very unique in the world of IT.  We care.  We care enough to fix the reported problem.  We also care enough to go above and beyond to help you understand why the problem is happening and how to prevent it from happening in the future.  We sleep well at night knowing we go the extra mile to not only get you back up and running, but to help your whole operation run better.

Way to go Bob!

Check out this recent article about how hackers got into the POS systems of Subway and how much it cost them:

http://arstechnica.com/business/news/2011/12/how-hackers-gave-subway-a-30-million-lesson-in-point-of-sale-security.ars

Want to learn more about PCI compliance?  Need help getting compliant?  Give us a call today!

We couldn’t help but smile when we received a texted picture from one of our new customers, The Exchange Tavern.  Apparently, they are loving their brand new MICROS 3700 system we installed that replaced a competitor’s system.  They love it so much they hugged it!  If you love your MICROS system, send a picture to Joanie at joanie@wearecopperstate.com and we’ll post you on our blog and Facebook.

Ever been to a Mushroom Bar?  We hadn’t either, until Betty’s Nosh.  Amidst all of the chain restaurants in this town and unoriginal concepts, Betty’s is bringing something totally original to the west valley.

The concept was born out of the love of wine and mushrooms of the ownership, a husband and wife duo.  Betty’s Nosh is serving up tasty tapas and small plates, great for any group.  They also have an extensive wine collection, one of the largest in the state.   Within Betty’s Nosh is the Mushroom Bar where you can order stuffed mushrooms of any kind.  The sky’s the limit with creative mushroom dishes including Tuna Melt, Buffalo Chicken with Blue Cheese, Shepherd’s Pie and Shrimp Scampi. Backing all of this tasty food are a lineup of talented chefs who love being creative and passing their passion on to the plates of diners.

Of course the inevitable question comes up, “what if I don’t like mushrooms?”  Though they profess to be capable of converting any mushroom haters, you can select to have any one of their mushroom stuffings on crostini instead, going for more of a bruschetta dish.

Aside from a great menu, a fabulous wine list and a concept that is conducive to hosting everything from a business lunch to happy hour with your friends, Betty’s has a wonderful open atmosphere.  The space was built with the intention to promote social gatherings and a sense of community.  This is no stuffy wine bar.  It’s a classy yet homey place with plenty of room for your next big event.