Our next generation product is officially up and running in a test environment at Gila River Casinos. Our expert, Matt Starr is working wit the Gila team to install Simphony, a fully redundant, cloud-based technology for Point-of-Sale is the new gold standard in POS. Good enough for the world’s best casinos. Never down, always connected, eliminating the issues we’ve all struggled with over the years with on-site PCs and computers that are prone to crashing. Want to know more? Give us a call at 480.603.3020.
MICROS users have yet another resource to dial into the real-time data for their restaurants while on the go. iPhone users can download the MICROS inMotion app today. Use your eS MyMICROS login credentials and you can get exactly what you need to run your restaurant at maximum efficiency.
For more details, just watch this video
Have you been to Prado at The Montelucia Resort? It’s not just for resort visitors. Locals who are in-the-know love the lush landscape and incredible food at this restaurant in the heart of Paradise Valley. Don’t be fooled by the zipcode. They are serving up great eats at a reasonable price-point. They’re also running a lot of specials in the month of February, some of which are complimentary.
Recently, Prado and CityEats invited local concierges to attend a wine-pairing and small bites menu on the patio. GM and Sommelier, Chris Costas, was a gracious host. Chef Markland served up a variety of unique global tastes. You can enjoy the same by booking a table online at CityEats!
Our GM shared some insight about restaurant customer service, and how it relates to other businesses on the CX Blog:
Restaurants Know Customer Service
Do you agree?
Today we’re going live with MICROS 3700 at Rawhide, a local theme park that tips it’s 10 gallon hat to the Wild West. This was a unique installation for us because of the need to minimize the appearance of technology. It’s an old West town, and POS systems weren’t around at the turn of the last century. One piece of technology that helped solve that problem at the remote pavilion was Aboundi’s Ethernet over power solution. An awesome tool to help bridge Ethernet throughout the pavilion area simply by running it over the existing power lines.
If you need a taste of the Wild West, head on out to Rawhide. They have a fantastic steakhouse!
Now open, Prime Provisions at Scottsdale Road and Frank Lloyd Wright Blvd in the Promenade. These guys have a sharp operation, offering great deli fare with only the freshest ingredients from local purveyors. Celebrate Arizona and congratulate Prime Provisions by stopping by their new location. We appreciate being partners with these awesome operators!
Every time we complete a service call, our customers get to write a review. We refer to our service as “World-Class” and from some recent input, it seems we’re not lying.
||Mike was fabulous. Took care of the problem quickly and professionally. You are lucky to have him
||Very patient! Appreciate it
||Bill was very helpful this morning
Check out this video about Tabbed-Out. It’s a nifty new way to pay for your tequila on Cinco de Mayo with your cell phone.
Interested in using this at your restaurant? Call 480-603-3020 and ask for Eric.
Native New Yorker in Flagstaff is open for business! This awesome chain is expanding their Arizona reach, and at long last is serving up their award winning wings to Northern Arizona. They opened today, so if you’re in Flagstaff, stop by, say ‘hi’ to owner Greg Welsch, and enjoy a beer or two.
Every month the Copperstate team gets together to get on the same page, reflect on the past month, and gear up for the next one. An important part of this monthly meeting is hearing about all of the team’s recent success stories. Erica Chavez, one of our administrative team members submitted the following story, that gives just a little insight into how we strive every day to make all of our customers more successful.
Everyone knows how crazy it can be working in the food industry. Keeping track of orders, employees, perishables and menus –sometimes things fall through the cracks. Recently I received a call from one of the local hospitals and it seems just that happened. It was a late Friday afternoon and their F&B had just pulled their last roll of kitchen paper. Being a huge hospital they could not possibly survive the entire weekend on one roll. The poor manager I was speaking to was completely stressed. He needed supplies quickly but the paper they use is not something normally stocked, not to mention UPS had long came and left.
I contacted our supplier and explained his situation. Thanks to our great relationship with the distributer, I was able to get the supplier to send him one case overnight Saturday AM delivery and the rest of his order would be shipped as usually on Monday.
I am grateful to work for a company that has such great relationships with not just its clients but its vendors. Having these connections makes going the extra mile and making special exceptions for clients possible. The manager was able to save face and no one would know how close they were to having a kitchen crisis, and I was able to feel good knowing that I helped prevent their business from being interrupted and delighted a client in the process.
At Copperstate we really do try to go the extra mile for you. Whether it is our technical department making sure you stay up and running or our supplies just keeping you stocked with everything you need to run your system. We care about our clients.