Every time we complete a service call, our customers get to write a review.  We refer to our service as “World-Class” and from some recent input, it seems we’re not lying.

Check out this video about Tabbed-Out.  It’s a nifty new way to pay for your tequila on Cinco de Mayo with your cell phone.

TabbedOut

Interested in using this at your restaurant?  Call 480-603-3020 and ask for Eric.

Native New Yorker in Flagstaff is open for business!  This awesome chain is expanding their Arizona reach, and at long last is serving up their award winning wings to Northern Arizona.  They opened today, so if you’re in Flagstaff, stop by, say ‘hi’ to owner Greg Welsch, and enjoy a beer or two.

Every month the Copperstate team gets together to get on the same page, reflect on the past month, and gear up for the next one.  An important part of this monthly meeting is hearing about all of the team’s recent success stories.  Erica Chavez, one of our administrative team members submitted the following story, that gives just a little insight into how we strive every day to make all of our customers more successful.

Erica wrote:

Everyone knows how crazy it can be working in the food industry. Keeping track of orders, employees, perishables and menus –sometimes things fall through the cracks. Recently I received a call from one of the local hospitals and it seems just that happened.  It was a late Friday afternoon and their F&B had just pulled their last roll of kitchen paper.  Being a huge hospital they could not possibly survive the entire weekend on one roll. The poor manager I was speaking to was completely stressed. He needed supplies quickly but the paper they use is not something normally stocked, not to mention UPS had long came and left.

I contacted our supplier and explained his situation. Thanks to our great relationship with the distributer, I was able to get the supplier to send him one case overnight Saturday AM delivery and the rest of his order would be shipped as usually on Monday.

I am grateful to work for a company that has such great relationships with not just its clients but its vendors.  Having these connections makes going the extra mile and making special exceptions for clients possible.  The manager was able to save face and no one would know how close they were to having a kitchen crisis, and I was able to feel good knowing that I helped prevent their business from being interrupted and delighted a client in the process.

At Copperstate we really do try to go the extra mile for you. Whether it is our technical department making sure you stay up and running or our supplies just keeping you stocked with everything you need to run your system. We care about our clients.

We meet as an entire company once a month to reconnect, work on big picture projects, build our ability to work as a team, and to keep everyone in the loop with everything Copperstate.

At today’s meeting we took on the Marshmallow Challenge and the fantastic team of Twinkle, Brad, Bob and Casey won with their marshmallow at 13in high.  Not familiar with the Marshmallow Challenge?  You can check it out at http://www.ted.com/talks/lang/en/tom_wujec_build_a_tower.html.  It might be a great activity for your team, too!

We had a wonderful time yesterday and today at the Shamrock Foods Show.  Thanks so much to our awesome partner for being a great host, and also for all the tasty samples!  Here’s our awesome team at our booth.  If you didn’t get a chance to stop by, feel free to call us at 480-603-3020.  We love solving business problems with technology.

Calling for IT help is never fun.  I remember a laptop I had was still under warranty when it crashed.  I called the manufacturers support line and have vivid memories of being on the phone for a long time, being passed around from person to person.  Ultimately, they swapped me hard drives, though I lost all of the data.  But, the biggest frustration was that I never was told what the real problem was or how to avoid it in the future.

I asked the Copperstate team to give me a recent success story, and I was delighted to see that the technical support we provide our customers is in direct contrast to the experience I had with my laptop.  One of our technicians, Bob Sussman, wrote to me:

“I recently went to one of our customers in McDowell Mountain Ranch for a call that a workstation had a frozen black screen.  I was able to get the screen back but could not get the workstation to configure to the network.  I wanted to verify that it was a network issue and not just a hardware problem, so I pulled a spare workstation from my truck, and the problem persisted.  Though the issue seemed to be just on the workstation, I knew there was a deeper issue that needed to be resolved:  the network. I not only proved that the hardware was working but provided insight for the customer on why they were having issues with intermittent communications in the past. I suggested that the manager get his IT person involved to resolve the network issue.”

At Copperstate, we have something that is very unique in the world of IT.  We care.  We care enough to fix the reported problem.  We also care enough to go above and beyond to help you understand why the problem is happening and how to prevent it from happening in the future.  We sleep well at night knowing we go the extra mile to not only get you back up and running, but to help your whole operation run better.

Way to go Bob!

Check out this recent article about how hackers got into the POS systems of Subway and how much it cost them:

http://arstechnica.com/business/news/2011/12/how-hackers-gave-subway-a-30-million-lesson-in-point-of-sale-security.ars

Want to learn more about PCI compliance?  Need help getting compliant?  Give us a call today!

We couldn’t help but smile when we received a texted picture from one of our new customers, The Exchange Tavern.  Apparently, they are loving their brand new MICROS 3700 system we installed that replaced a competitor’s system.  They love it so much they hugged it!  If you love your MICROS system, send a picture to Joanie at joanie@wearecopperstate.com and we’ll post you on our blog and Facebook.

Ever been to a Mushroom Bar?  We hadn’t either, until Betty’s Nosh.  Amidst all of the chain restaurants in this town and unoriginal concepts, Betty’s is bringing something totally original to the west valley.

The concept was born out of the love of wine and mushrooms of the ownership, a husband and wife duo.  Betty’s Nosh is serving up tasty tapas and small plates, great for any group.  They also have an extensive wine collection, one of the largest in the state.   Within Betty’s Nosh is the Mushroom Bar where you can order stuffed mushrooms of any kind.  The sky’s the limit with creative mushroom dishes including Tuna Melt, Buffalo Chicken with Blue Cheese, Shepherd’s Pie and Shrimp Scampi. Backing all of this tasty food are a lineup of talented chefs who love being creative and passing their passion on to the plates of diners.

Of course the inevitable question comes up, “what if I don’t like mushrooms?”  Though they profess to be capable of converting any mushroom haters, you can select to have any one of their mushroom stuffings on crostini instead, going for more of a bruschetta dish.

Aside from a great menu, a fabulous wine list and a concept that is conducive to hosting everything from a business lunch to happy hour with your friends, Betty’s has a wonderful open atmosphere.  The space was built with the intention to promote social gatherings and a sense of community.  This is no stuffy wine bar.  It’s a classy yet homey place with plenty of room for your next big event.

On top of all of that, Betty’s also has a Barista right up in front where you can grab and go a cup of joe and a hot breakfast (open 7:30am daily).  Along with covering you breakfast, Betty’s has a great dessert menu.  Their in-house pastry chef has many years of notable experience, which can be tasted in the delectible desserts.

Betty’s Nosh has something for everyone, so make it the destination for your next group outing.  Everyone will walk away happy.